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How To Whitelist Vimocity for a Seamless Experience

Overview

Whitelisting is a security strategy that involves creating a list of approved applications, email senders and other digital entities that are allowed to communicate with a system. Whitelisting Vimocity domains and applications ensures your team has a seamless experience from day one. By gaining IT approval upfront, you can avoid common roadblocks like emails being filtered as spam, delays in account access or employees being unable to find Vimocity’s platform.

Whitelisting helps:

  • Ensure critical communications like onboarding emails, challenge notifications and updates reach employees
  • Allow your workforce to access the suite of Vimocity digital tools on their work or personal devices

What Needs to Be Whitelisted?

Required Domains

Category

Domain

Description
Website https://*.vimocity.com/

Vimocity main domain
Video Content https://vimocity.bynder.com/

Host for most of Vimocity's video content
Video Content https://d2vppzocvtms05.cloudfront.net

Additional video content hosting
Video Content https://d2o3top45uowdm.cloudfront.net

Additional video content hosting
Static Resources https://vimocity-app-assets.s3.us-west-2.amazonaws.com/

Static resources for the Vimocity application
Reporting https://*.quicksight.aws.amazon.com

Admin access to embedded reports
Support https://vimocity.zendesk.com/

Zendesk for employee support tickets
Support https://ekr.zdassets.com/

Zendesk for employee support tickets
Community https://vimocity.circle.so/

Vimocity Community platform
VimStore https://vimocity.myshopify.com/

VimStore: Shopify integration
Portal Notifications https://cdp.customer.io/

For announcements and alerts on the Vimocity portal
Portal Notifications https://assets.customer.io

For announcements and alerts on the Vimocity portal
Portal Notifications https://*.cloud.gist.build

For announcements and alerts on the Vimocity portal

Vimocity Email Communications

Category

Domain

Description
Email info@email.vimocity.com Email and marketing communications
Email coach@vimocity.com Transactional emails like password resets
Email dataadmin@vimocity.com Monthly/quarterly injury data email requests
Email @vimocity.com All emails from Vimocity domain
Email no-reply@circle.so Vimocity Community emails

Why It's Important: 

Ensures employees will receive essential emails, reminders and updates from being marked as spam or blocked.

Communication Template: 

The following email template can be used to email your IT team requesting to whitelist the Vimocity domains.

Audience

IT department in charge of whitelisting 

Subject Line

📩 Request to Whitelist Vimocity Domains

What You Need to Edit

Edit the {bold} text in the email below. Here's a list of the info you will need:

  • IT Members Name
  • Your Name

Copy, Paste and Edit This Email

Hi {IT Members Name}, 

As you may have heard, we’re in the process of rolling out a new partnership with Vimocity. In order to ensure employees receive important communications from Vimocity without disruption, we’re looking to whitelist Vimocity’s domains. Could you please assist with whitelisting the following domains to prevent any messages from being filtered as spam?

Domains to Whitelist:
Email Communications:

  • info@email.vimocity.com

  • coach@vimocity.com

  • dataadmin@vimocity.com

  • @vimocity.com (all emails from this domain)

  • no-reply@circle.so

Web & App Access:

  • https://*.vimocity.com/

  • https://vimocity.bynder.com/

  • https://d2vppzocvtms05.cloudfront.net/

  • https://d2o3top45uowdm.cloudfront.net/

  • https://vimocity-app-assets.s3.us-west-2.amazonaws.com/

  • https://*.quicksight.aws.amazon.com/

Support Platforms:

  • https://vimocity.zendesk.com/

  • https://ekr.zdassets.com/

Community & Store:

  • https://vimocity.circle.so/

  • https://vimocity.myshopify.com/

Portal Notifications:

  • https://cdp.customer.io/

  • https://assets.customer.io/

  • https://*.cloud.gist.build/

Let me know if you have any questions or need additional details. 

Thank you for your support! 

{Your Name}

About the Vimocity Platform

The Vimocity platform is designed to empower employees to move better, feel better and perform at their best–both on and off the job. Through a combination of expert-led movement videos, tailored job-readiness content and team challenges, the platform delivers tools for building long-term resilience and reducing injury risk. For detailed information on Vimocity's security, compliance and infrastructure, visit the link below:

https://trust.vimocity.com/

Best Practices for Ensuring Seamless Access

  1. Push the Mobile App to Employee Devices: Enable IT systems to automatically push the Vimocity mobile app to approved employee devices.
  2. Add Vimocity to Approved App Stores: Ensure the Vimocity app is included in your organization’s employee-approved app store list.

V-minder

Domain: 

For V-minder configurations and permissions, please take a look at this V-minder: IT Information page.

Why It's Important: 

Ensures employees can access all videos and resources hosted on the V-minder portal.

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